• Terms and Conditions

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Welcome to Water Gardening Direct, your "One-Stop solution" for all your Pond Equipment, Water Features and Aquarium Equipment.
We hope our site has all the Help and Advice you need, but if not, please feel free to give us a call on 01778 341199.
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Oase Specialists

We are pleased to confirm our status as an
Oase Authorised Internet Seller 2012
and that our retail outlet has been awarded a 5 Star Stockist rating
Oase 5 Star Stockist Rating 2012

Water Gardening Direct Terms and Conditions



Please note that all transactions will be subject to the following terms and Conditions.

  • All Items priced including VAT at STANDARD RATE where applicable.
  • Every effort is made to dispatch from stock as soon as possible, with standard delivery being 7 days. None-stock items may be dispatched up to 14 days from order date and will be advised to you.
  • Standard (7 day) carriage (UK mainland only, excluding the Highlands) is only £4.95 for all orders over. Next day delivery on any order is an extra £8.95. Carriage charges for other destinations are available on request. Please note that deliveries are not made at weekends or bank holidays.
  • All goods remain the property of Water Gardening Direct Limited until paid for in full.
  • All goods carry manufacturers' guarantees and warranties.
  • Damages, shortages or faulty goods should be notified to Water Gardening Direct within 48 hours of delivery.
  • Water Gardening Direct reserves the right to repair or replace faulty or damaged goods. Should you experience any difficulties with your product, please contact us to discuss the problem. If it is established that the product is faulty, we will be happy to arrange for a collection and replacement of your product.
  • English law applies on all transactions.
  • Water Gardening Direct Limited denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers.
  • Please note that all credit card payments are processed upon receipt of order.
  • Goods which have been dispatched but are subsequently not required, will only be refunded once they have been returned, in as new condition, to Water Gardening Directs premises. Whilst it is the responsibility of the purchaser to return any unwanted/faulty items, we can offer a collection service which may be more cost effective than other methods. Please note that items which are dispatched by a two man delivery service, have to be collected in the same way. The approximate cost of a 2 carrier man collection is approximately £55.00
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Why Buy From Us

1000's of Happy CustomersTick
1000's of Products in StockTick
Free Help and Advice from our Experienced Technical StaffTick
Over 10 Years Mail Order ExperienceTick
FREE Delivery for Orders Over £50Tick
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Secure Online Payments
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