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Quick delivery service recommended to a friend
works well - replacement item
The purchased pump didn't work ... Unfortunately we hadn't kept the paperwork for the item. Wasted £25 .We won't be purchasing anything else from this company.
On 20-Jun-2022 the supplier responded:Dear Mrs Birkett, Thank you for taking the time to respond to our feedback request for your recent order. I'm very sorry to here you have had problems with the pump that you purchase and assure you we are very happy to help. With all solar pumps the most common reasons for problems (even with brand new pumps) are blockages or obstructions. The first thing to do is remove the pump from the feature and remove the inlet grill to the pump, once removed thoroughly clean the foam pre-filter inside. With the inlet grill removed you can see the impeller cover with the water inlet and outlet holes, this cover should just twist off allowing you to get to the impeller (the part that spins round). Once this is done, pull out the impeller and clean everything before re-assembling.Below is a link to a YouTube video put together by Smart Solar showing how to clean the pump.https://youtu.be/k2XZqOfw99kThe other common problem is the cable connections, the male connector has an orange or red O'ring which when pushed together should not be visible, if the O ring is visible the connection may not be good enough to all the pump to work. Also, double check to ensure the O ring is sitting in a grove on the plastic part of the connector and not on the metals shaft.Once all of the parts have been cleaned, checked and re-assembled, test the pump again ensuring the pump is receiving direct sunlight. If your product still fails to operate, please feel free to send it back to us and we will look at it under warranty. Don’t worry about losing you invoice, I have email you copy for your records. I hope the above help, but please feel free to contact me directly if we can be of any further assistance.Kind RegardsToby Harris (Senior advisor / Director)
Excellent company pleasure to deal with
Brilliant better than buying the whole water feature again
Works great and easy to use and value for money
Replacement part, fitted and working
I ordered a replacement pump for my solar water feature. Was a little uncertain to order at first as I wasn't too sure it would fit my existing solar fountain. I needn't have doubted, its perfect, fitted easily and works like a dream. I'm very pleased with the product.
Working well no problems so far
Worked straight away - very good.
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Panel Code SB1W1S Not Stocked
Panel Code SB1W5S Not Stocked