Delivery Information

Delivery Charges

EU Sales

We are very sorry but due to the uncertainty of the costs and procedures required to send products to European countries after the end of the Brexit transition period, we have decided to stop all export orders. We hope that we will be able to resume exporting in the future.

Special Notes

*These carriage charges will cover the vast majority of items within our website, however for orders containing heavy or large items, we may need to apply an additions charge. In this situation we will ALWAYS advise you of any additional charge BEFORE it is made.

Where we offer a Next Day delivery service, these orders must be placed on a weekday before 2pm and will be delivered on the following weekday. 

The above Jersey & Guernsey delivery charges to not included VAT.

Please note that we do not dispatch goods at the weekend or on bank holidays and that our carriers do not deliver on bank holidays.

How long does delivery take?

Our Standard delivery will reach you within 5 working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK. Non mainland UK and Northern Ireland delivers may take a little longer.

• When is my Next Day ordered delivered if I miss the 2pm cut off time?

  Your order will be processed and dispatched on the next weekday (excluding bank holidays). So if you order at 4pm on a Friday afternoon we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday.

• What happens if I place a Next Day delivery order at the weekend or on a bank holiday?

  Your order will be processed and dispatched on the next weekday (excluding bank holidays). So for example if you order on a Sunday we will process your order and dispatch your goods on the Monday, and they will be delivered on the Tuesday. If you order over a bank holiday weekend we will process your order and dispatch your goods on the Tuesday for delivery on the Wednesday.

• What do I do if there is no-one to receive a delivery?

  That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.

• Can I add delivery instructions?

  Yes we are very happy to add delivery instructions for the carriers to use when delivering your order, however once left as instructed we can not accept claims for products being lost / stolen or damaged on delivery.

  Unfortunately we can not ask carriers to leave pre-formed ponds, palletised items or large value orders without a signature.

• What do I do if items are damaged?

  Get in touch with Customer Service Department as sooon as possible using our Contact Us Page, email sales@eatergardeningdirect.com or by Telephone on 01778 341199 (8.30am - 17.00pm Mon-Fri). We will arrange for a replacement to be dispatched.

• What do I do if I want to return an item

  Information regarding our product returns process can be found here Product Returns Page