• Delivery Information

Shopping Basket

Welcome to Water Gardening Direct, your "One-Stop solution" for all your
Pond Equipment, Water Features and Spare Parts.
We hope our site has all the Help and Advice you need, but if not
please feel free to give us a call on 01778 341199
or click here to order or download our FREE Brochure

Delivery Information

This section deals with having your goods delivered, the charges and how to return them if they're damaged in any way.

Please note that our carriers define the Scottish Highlands and Islands postcodes as follows:

Scottish Highlands Postcodes
AB36 - AB38, AB55 - AB56,
FK17 - FK21,
IV1 - IV39, IV52 - IV54, IV63,
KW1 - KW14,
PA21 - PA40,
PH19 - PH26, PH30 - PH41,
PH49 - PH50,

Scottish Islands Postcodes
HS1 - HS9,
IV40 - IV51, IV55 - 56,
KA27 - KA28,
KW15 - 17,
PA20, PA41 - PA49, PA60 - PA78,
PH42 - PH44,
ZE1 - ZE3

Small Map


Delivery Charges   
Mainland Uk Areas
(excluding Scottish Highlands, Islands, Northern Ireland, Isle of Man, Isle of Wight, Jersey & Guernsey)
Delivery Speed
Carriage Charge
(inc VAT)
Order Value Over £50.00
5 Working Days
FREE
 
Next Day**
£3.99
 
Saturday**
£14.99
Order Value Under £50.00
5 Working Days
£3.99
 
Next Day**
£3.99 +£3.99 = £7.98
 
Saturday**
£3.99 + £14.99 = £18.98
Non Mainland Uk Areas  
Scotland Highlands
(AB36 - AB38, AB55 - AB56, FK17 - FK21, IV1 - IV39, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA40, PH19 - PH26, PH30 - PH41, PH49 - PH50)
7 - 10 Days
£19.99
Scotland Islands
(HS1 - HS9, IV40 - IV51, IV55 - 56, KA27 - KA28, KW15 - 17, PA20, PA41 - PA49, PA60 - PA78,
PH42 - PH44, ZE1 - ZE3)
7 - 10 Days
£29.99
   
Northern Ireland
7 - 10 Days
£17.99
Isle of Man
7 - 10 Days
£29.99
Isle of Wight
7 - 10 Days
£15.99
Jersey & Guernsey
7 - 10 Days
£29.99
   

EU Sales*
We are very sorry but due to the uncertainty of the costs and procedures required to send products to European countries after the end of the Brexit transition period, we have decided to temporarily suspend all export orders. We hope this situation will only be for a short time and we will be able to resume exporting without too much delay.

If you would like us to let you know when we begin export orders again, please contact using our Contact Us Page.


*These carriage charges will cover the vast majority of items within our web site, however for orders containing heavy or large items, we may need to apply an additions charge. In this situation we will ALWAYS advise you of any additional charge BEFORE it is made.

** Next Day delivery service orders must be placed on a weekday before 2pm and will be delivered on the following weekday. Next Day and Saturday delivery service is not available for 2 man delivery items such as large ponds and Non UK Mainland addresses

Please note that we have a cut off time of 2pm for Next Day deliveries, we do not dispatch goods at the weekend or on bank holidays and that our carriers do not deliver on bank holidays

Carriage charges for EU destinations can be found on our Sale in the EU web page.

  • • How long does delivery take?
    Our Standard delivery will reach you within 5 working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK. Non mainland UK and Northern Ireland delivers may take a little longer.
  • • When is my Next Day ordered delivered if I miss the 2pm cut off time?
    Your order will be processed and dispatched on the next weekday (excluding bank holidays). So if you order at 4pm on a Friday afternoon we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday
  • • What happens if I place a Next Day delivery order at the weekend or on a bank holiday?
    Your order will be processed and dispatched on the next weekday (excluding bank holidays). So for example if you order on a Sunday we will process your order and dispatch your goods on the Monday and they will be delivered on the Tuesday. If you order over a bank holiday weekend we will process your order and dispatch your goods on the Tuesday for delivery on the Wednesday.
  • • What do I do if there is no-one to receive a delivery?
    That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.
  • • Can I add delivery instructions?
    Yes we are very happy to add delivery instructions for the carriers to use when delivering your order, however once left as instructed we can not accept claims for products being lost / stolen or damaged on delivery.
    Unfortunately we can not ask carriers to leave pre-formed ponds or large value orders without a signature.
  • • What do I do if items are damaged?
    Get in touch with Customer Service Department, Tel. 01778 341199 or Fax. 01778 341188 straight away (between 8.30 - 17.00 Mon-Fri). We will arrange for a replacement to be dispatched.
  • • What do I do if I want to return an item
    Information regarding our product returns process can be found here > Product Returns Page

Customers Reviews


spacer

Why Buy From Us

FREE Delivery for Orders Over £50
(Uk Mainland excluding Highlands and Islands of Scotland)
Tick
1000's of Happy CustomersTick
1000's of Products in StockTick
Free Help and Advice from our Experienced Technical StaffTick
Over 20 Years Mail Order ExperienceTick
spacer

Secure Payments

Secure Online Payments
spacer

Follow Us

Manufacturers Details

Oase Pond ProductsHozelock Pond ProductsGordon Low Pond LinersEvolution Aqua Pond ProductsLotus Pond ProductsPontec Pond ProductsBlagdon Interpet Pond Products
Tetra Pond ProductsTAP Pond ProductsSmart Solar Garden ProductsJBL Fish Keeping ProductsAquaHydrotech - Ecoponds Pond ProductsFish mate and Pond Mate Pond ProductsWater Gardening Direct Pond Products