• Delivery Information

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Welcome to Water Gardening Direct, your "One-Stop solution" for all your
Pond Equipment, Water Features, Aquarium Products and Spare Parts.
We hope our site has all the Help and Advice you need, but if not,
please feel free to give us a call on 01778 341199.

See Our Latest Special Offers and Extra Discounts.


Oase Specialists

We are pleased to confirm our status as an Authorised Internet Retailer
Oase Authorised Internet Seller
Oase 5 Star Stockist Rating
and that our retail outlet has been awarded a 5 Star Stockist rating

Hozelock Specialists

We are pleased to confirm our status as a Hozelock Centre of Excellence
Hozelock Centre of Excellence

Delivery Information

This section deals with having your goods delivered, the charges and how to return them if they're damaged in any way.

Please note that the following postcodes are considered to be within the Highlands of Scotland:
AB31–AB38, AB41–AB45, AB52–AB56, FK19-FK21, HS1-HS9, IV1-IV28, IV30-IV32, IV40-IV49, IV51-IV56, KA27-KA28, KW1-KW17, PA20-PA49, PA60-PA78, PA80-PA88, PH1, PH5-PH10, PH15-PA26, PA30-PA49, PA60-PA78, PA80-PA88, PH1, PH5-PH10, PH15-PH26, PH30-PH44, ZE1-ZE3.

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Delivery Charges   
Mainland Uk Areas
(excluding Scottish Highlands, Islands, Isle of Man and Isle of Wight)
Delivery Speed
Carriage Charge
(inc VAT)
Order Value Over 50.00
7 Days
Next Day**
Next Day** By Noon
Saturday or Sunday**
Order Value Under £50.00
7 Days
Next Day**
£4.99 +£3.99 = £8.98
Next Day** By Noon
£4.99 + £13.99 = £18.98
Saturday or Sunday**
£4.99 + £14.99 = £19.98
Non Mainland Uk Areas  
Scotland Highlands
7 - 10 Days
Scotland Islands
7 - 10 Days
Northern and Southern Ireland
7 - 10 Days
Isle of Man
7 - 10 Days
Isle of Wight
7 - 10 Days
Jersey & Guernsey
7 - 10 Days
EU Sales*  
Denmark, France
7 - 10 Days
Belgium, Germany, Luxembourg, Netherlands
7 - 10 Days
Italy, Portugal, Spain, Sweden
7 - 10 Days
7 - 10 Days
7 - 10 Days
*These carriage charges will cover the vast majority of items within our web site, however for orders containing heavy or large items, we may need to apply an additions charge. In this situation we will ALWAYS advise you of any additional charge BEFORE it is made.

** Next Day delivery service orders must be placed on a weekday before 2pm and will be deliverered on the following weekday. Next Day and Saturday delivery service is not available for 2 man delivery items such as large ponds.
Please note that we have a cut off time of 2pm for Next Day deliveries

Carriage charges for EU destinations can be found on our Sale in within the EU web page.

Please note that deliveries are not dispatched or delivered on weekends or bank holidays.

  • How long does delivery take?

    Our Standard delivery will reach you within seven working days of receipt of your order. Our carriers will deliver direct to your door anywhere in the UK. Non mainland UK and Northern Ireland delivers may take a little longer.
  • What do I do if there is no-one to receive a delivery?

    That's ok, if you have not provided an alternative delivery address (a neighbour for example), the carrier will leave a card with a contact number so you can arrange a new delivery time that suits you.
  • What do I do if items are damaged?

    Get in touch with Customer Service Department, Tel. 01778 341199 or Fax. 01778 341188 straight away (between 9.00 - 17.30 Mon-Fri). We will arrange for an replacement to be dispatched.

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Over 10 Years Mail Order ExperienceTick

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