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Welcome to Water Gardening Direct, your "One-Stop solution" for all your
Pond Equipment, Water Features and Spare Parts.
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Product Returns

Product Returns

Thank you for purchasing from Water Gardening Direct. If you have a problem with a product that we have supplied, we’re happy to help.

PDF : WGD Product Returns Form v1
Product Returns Form

IMPORTANT
To ensure we can deal with your product return swiftly, please ensure you complete and include a Product Returns Form when you return a product. This form can be completed on screen then printed, or printed and completed by hand. If you have any problems completing this form, please contact us and we will be very happy to help
PDF : WGD Product Returns Form v1
Product Returns Form

Below is a summary of our returns policy and process, however if you have any questions, please do not hesitate to contact us on 01778 341199 or sales@watergardeningdirect.com

PRODUCTS NOT REQUIRED
 Returns Process
If a product is returned as "not required" the return must be initiated by notifying us or us receiving the item within 14 days from the date you received your purchase.
Items must be in their original state and condition and in the original packaging and labels.
Include any invoice, packing slip, or proof of purchase.
Once we receive your returned item, it will be inspected and a refund of the product will be issued as quickly as possible.
 Refund Process
Original carriage charges and return shipping charges are not refundable. You will receive a full refund of the original product price.
If the original purchase included a discount code, this will be cancelled, or if already used, deducted from the product refund.
Refunds will be applied in the same way as the original purchase was made Refund Process.
  
FAULTY PRODUCTS (within guarantee period)
 Returns Process
If a product is returned as "FAULTY" the return must be initiated by notifying us or us receiving the item within the products guarantee period.
Include any invoice, packing slip, or proof of purchase.
Once we receive your returned item, it will be inspected / tested and if faulty a replacement product will be issued as quickly as possible.
We may need to contact you for additional information regarding any reported faults.
 Exchange Process
Return shipping charges are not refundable.
Any product replaced within the guarantee period will inherit the remainder of the original product guarantee.
  
FAULTY / DAMAGED ON DELIVERY PRODUCTS
  If a product is faulty or damaged on delivery (or very shortly afterwards) please contact us as soon as possible on 01778 341199 or sales@watergardeningdirect.com so that we can discuss the most effective solution to the problem.
  
NOT REQUIRED / FAULTY PRODUCT COLLECTIONS
 Although it is your responsibility to return not required / faulty products, we do understand this this can be quite difficult to organise. If required, we can arrange for a carrier to collect the item(s) you wish to return. This is a chargeable service. Most items have a collection cost of £8.99, however some pre-formed ponds and larger liners are £24.99 and pre-formed ponds that are delivered by a 2 man delivery service (usually 500 litres and above) are £100.00 (these charges do not cover non UK Mainland and Scottish Highland addresses and products that require a pallet carrier collection. Please contact us for these prices).
Please contact us on 01778 341199 or sales@watergardeningdirect.com to discuss a product collection.

A final comment from us

At Water Gardening Direct we take our relationships with our customers extremely seriously, if you ever have any concerns regarding our returns process or a product we have supplied, please do not hesitate to contact us. You will always be greeted by a friendly member of staff who will be happy to answer your questions fully and efficiently.... Our customers are our business so we are always happy to help.


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